Effective Date: 7 October 2026
These Terms and Conditions govern your access to and use of https://kohlugram.in/ and your purchase of products from Kohlugram Enterprises.
By accessing the website, placing an order, or using any website service, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use the website.
1. Business Details
Business name: Kohlugram Enterprises
Address: Plot No. 17, Gate No. 2, H.P. Enclave,
Near Delhi Bypass, Master Colony,
Satrod Khass, Hisar, India
Email:hi@kohlugram.in
Phone/WhatsApp: +91 94661 70707
Website:https://kohlugram.in/
In these Terms and Conditions, “Kohlugram,” “we,” “us,” and “our” refer to Kohlugram Enterprises. “You” and “customer” refer to any person who visits the website or places an order.
2. Use of the Website
You agree to use the website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activity
- Attempt to gain unauthorised access to the website or its systems
- Introduce viruses, harmful code, or other malicious material
- Copy, reproduce, modify, or distribute website content without permission
- Interfere with the operation, security, or availability of the website
- Submit false, misleading, or unauthorised information
- Use another person’s identity or payment information
We may suspend or restrict access to the website where reasonably necessary to protect the website, our customers, or our business.
3. Product Information
We try to display product names, photographs, descriptions, pack sizes, prices, ingredients, storage guidance, and other information accurately.
However:
- Product photographs may vary slightly from the delivered product.
- Colour, texture, shape, and appearance may naturally vary between batches.
- Product information may be updated from time to time.
- Packaging may change without prior notice.
- Customers should review the product label before use.
- Customers should contact us if they require clarification about a product before placing an order.
We do not make any health, medicinal, therapeutic, disease-prevention, or dietary suitability claim unless expressly stated on the product label or supported by applicable documentation.
4. Product Availability
All products are subject to availability.
We may limit quantities, discontinue products, or refuse an order where:
- The product is unavailable
- The delivery location is not serviceable
- There is an error in product information or pricing
- Payment cannot be verified
- The order appears fraudulent or unauthorised
- Fulfilment is not reasonably possible
If a paid order is cancelled by us, the eligible amount will generally be refunded to the original payment method.
5. Prices and Taxes
Prices displayed on the website are in Indian Rupees unless stated otherwise.
Prices, shipping charges, taxes, and offers may change from time to time. The applicable price and charges shown at checkout will generally apply to the order.
If a technical or pricing error is discovered after an order is placed, we may contact you before processing the order. You may choose to proceed at the corrected price or cancel the order. If you do not agree to the corrected price, an eligible refund will be processed.
6. Placing an Order
When you place an order, you agree to provide accurate and complete information, including:
- Name
- Phone number
- Email address
- Billing address
- Shipping address
- Payment and order information
After an order is placed, you may receive an order acknowledgement. An acknowledgement does not necessarily mean that the order has been accepted or dispatched.
An order is accepted when we confirm it for processing or dispatch.
We may contact you to verify order, delivery, or payment details before processing an order.
7. Payment
Payment options available at checkout may include online payment methods provided through a third-party payment service provider.
Cash on Delivery is currently not available.
Payment transactions may be subject to the terms and privacy policies of the relevant payment provider. We do not intend to store complete card numbers, CVV numbers, banking passwords, or payment PINs on our website.
You must use a payment method that you are authorised to use.
8. Shipping and Delivery
Orders are generally processed and dispatched within 1–2 working days after successful confirmation.
Delivery is generally estimated within 4–7 working days after dispatch.
We aim to deliver across India, subject to courier serviceability.
Delivery timelines are estimates and may be affected by:
- Courier availability
- Incorrect or incomplete address details
- Customer unavailability
- Weather or transport disruption
- Public holidays
- High order volumes
- Events outside our reasonable control
Shipping charges will be shown at checkout once the applicable logistics arrangements are finalised.
For complete information, please refer to our Shipping and Delivery Policy.
9. Cancellation, Refunds, and Replacements
Customers may request cancellation within 12 hours of placing an order, provided the order has not been dispatched.
Because our products are food products, returns are generally accepted only for:
- Damaged products
- Tampered or opened packages
- Incorrect products
- Missing items
- Significant fulfilment or delivery errors
Change-of-mind returns are not accepted.
Issues should generally be reported within 48 hours of delivery, together with:
- Order number
- Photographs of the package and product
- Video of opening the parcel, if available
- Description of the problem
Depending on the situation, we may offer a replacement or refund. Approved refunds are generally processed to the original payment method within 5–7 working days, subject to payment-provider timelines.
For complete information, please refer to our Refund, Cancellation, and Replacement Policy.
10. Customer Accounts
If customer accounts are enabled, you are responsible for:
- Keeping your login information confidential
- Providing accurate account information
- Updating information when necessary
- Informing us if you suspect unauthorised access
You are responsible for activity carried out through your account unless the activity resulted from a security failure attributable to us.
We may suspend or close an account where we reasonably believe that it has been misused or used in violation of these Terms and Conditions.
11. Reviews, Feedback, and User Content
If the website allows you to submit reviews, comments, photographs, testimonials, feedback, or other content, you agree that:
- Your content must be accurate and based on your genuine experience.
- You must not submit unlawful, abusive, threatening, defamatory, misleading, or offensive content.
- You must not submit content that infringes another person’s copyright, trademark, privacy, or other rights.
- You must not impersonate another person or submit fake reviews.
- You must not include another person’s personal information without permission.
By submitting content, you allow Kohlugram Enterprises to display, reproduce, format, and use that content for website, customer-service, and marketing purposes, subject to applicable law.
We may remove content that violates these Terms and Conditions or that we reasonably consider inappropriate.
12. Intellectual Property
The website and its content—including the Kohlugram name, logo, photographs, product images, text, graphics, layout, design, and other materials—belong to Kohlugram Enterprises or are used with permission.
You may view and use the website for personal, non-commercial purposes.
You must not reproduce, copy, modify, publish, distribute, sell, licence, or commercially exploit website content without our prior written permission.
13. Third-Party Services and Links
The website may use or link to third-party services, including payment providers, delivery partners, social-media platforms, analytics services, communication tools, and other external websites.
These services may have their own terms and privacy policies. Kohlugram Enterprises is not responsible for the content, availability, security, or privacy practices of third-party services.
14. Website Availability
We try to keep the website available and functioning properly, but we do not guarantee that:
- The website will always be available
- The website will be error-free
- All content will always be current
- The website will be free from viruses or harmful code
- Every feature will work on every device or browser
We may update, suspend, modify, or discontinue any part of the website without prior notice where reasonably necessary.
15. Disclaimer
The website and its content are provided for general information and purchasing purposes.
Product use, storage, and handling should follow the instructions shown on the product label. Customers should review ingredients and other product information before purchase and use.
Nothing on the website should be interpreted as medical, nutritional, therapeutic, or professional advice.
16. Limitation of Liability
To the extent permitted by applicable law, Kohlugram Enterprises will not be responsible for indirect, incidental, special, or consequential loss arising from:
- Use or inability to use the website
- Delay or interruption of website services
- Courier or delivery delays
- Unauthorised access caused by circumstances outside our reasonable control
- Incorrect information provided by the customer
- Improper storage, handling, or use of a product after delivery
- Third-party payment, courier, hosting, or communication services
Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
17. Indemnity
To the extent permitted by law, you agree to compensate and protect Kohlugram Enterprises, its personnel, and service providers against claims, losses, liabilities, costs, or expenses arising from:
- Your breach of these Terms and Conditions
- Your misuse of the website
- Your violation of applicable law
- Your infringement of another person’s rights
- Information or content submitted by you
18. Privacy
Our collection and use of personal information is explained in our Privacy Policy.
By using the website, you acknowledge that information may be processed as described in that policy.
19. Changes to These Terms
We may update these Terms and Conditions from time to time because of changes in our website, products, services, business practices, or applicable law.
The updated version will be posted on this page with a revised effective date. Your continued use of the website after an update means that you accept the revised Terms and Conditions.
20. Governing Law and Jurisdiction
These Terms and Conditions will be governed by the laws applicable in India.
Subject to applicable law, courts having jurisdiction over Hisar, Haryana may have jurisdiction over disputes arising from these Terms and Conditions or your use of the website.
21. Contact Us
For questions regarding these Terms and Conditions, orders, products, or website use, contact:
Kohlugram Enterprises
Plot No. 17, Gate No. 2, H.P. Enclave,
Near Delhi Bypass, Master Colony,
Satrod Khass, Hisar, India
Email:hi@kohlugram.in
Phone/WhatsApp: +91 94661 70707
