Effective Date: 8 October 2026
Kohlugram Enterprises, operating under the brand name Kohlugram, respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit or use https://kohlugram.in/, place an order, contact us, or interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Business Details
Legal business name: Kohlugram Enterprises
Brand name: Kohlugram
Business address:
Plot No. 17, Gate No. 2, H.P. Enclave,
Near Delhi Bypass, Master Colony,
Satrod Khass, Hisar, India
Website:https://kohlugram.in/
Email:hi@kohlugram.in
Phone/WhatsApp: +91 94661 70707
For privacy-related questions or requests, please contact us using the details above.
2. Personal Information We Collect
Depending on how you use our website, we may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping or delivery address
- Order and purchase details
- Payment-related transaction information
- Messages submitted through contact forms
- Customer-support communications
- Information voluntarily provided through email or WhatsApp
- Technical information collected through cookies and analytics tools
Please do not provide personal information that is not necessary for placing an order, contacting us, or receiving customer support.
3. How We Collect Information
We may collect information when you:
- Visit or browse our website
- Create or use a customer account, if enabled
- Place an order
- Complete the checkout form
- Contact us by email, phone, WhatsApp, or contact form
- Subscribe to promotional communication
- Submit feedback, reviews, or other content
- Interact with cookies or similar website technologies
4. How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Confirm orders and payments
- Arrange product delivery
- Send order, shipping, and delivery updates
- Respond to enquiries and customer-support requests
- Process cancellations, replacements, refunds, or complaints
- Maintain order, transaction, tax, and accounting records
- Improve website functionality and customer experience
- Maintain website security
- Detect and prevent fraud, misuse, or unauthorised activity
- Manage customer accounts, where enabled
- Send promotional communication where permitted and where appropriate consent has been obtained
- Understand website usage through Google Analytics
- Comply with applicable legal, tax, accounting, regulatory, and governmental requirements
- Establish, exercise, or defend legal claims where necessary
5. Payment Information
Online payments on our website may be processed through Razorpay, a third-party payment service provider.
Razorpay may collect and process payment-related information according to its own privacy policy and terms. You can review Razorpay’s Privacy Policy at:
Kohlugram Enterprises does not intend to store complete card numbers, CVV numbers, banking passwords, UPI PINs, or other complete payment credentials on its own website.
We may receive limited transaction information, such as:
- Payment status
- Transaction reference
- Payment method
- Order amount
- Date and time of payment
Cash on Delivery is currently not available.
Customers should use only payment methods that they are authorised to use.
6. Courier and Delivery Partners
To process and deliver orders, we may share relevant information with the courier or delivery partner selected for the order.
This information may include:
- Customer name
- Phone number
- Shipping address
- Order details
- Delivery instructions
The courier or delivery partner may vary depending on the delivery location, serviceability, availability, and operational requirements.
The final courier partner may be communicated through an order confirmation, shipping update, tracking message, or customer-support communication.
7. Other Service Providers
We may share relevant personal information with service providers who help us operate our website and business, including:
- Razorpay for payment processing
- Courier and delivery partners
- Website hosting and technical service providers
- Google Analytics
- WhatsApp service providers
- Email service providers
- SMS service providers
- Customer-support providers
- Professional advisers, auditors, or legal service providers where necessary
- Government authorities or regulatory bodies where required by law
We do not sell your personal information for money.
We expect service providers handling information on our behalf to use it only for the relevant service, subject to applicable law and their contractual or legal obligations.
8. Google Analytics
We may use Google Analytics to understand how visitors use our website and to improve website performance, navigation, and customer experience.
Google Analytics may collect information such as:
- Pages visited
- Approximate location
- Device and browser information
- Time spent on pages
- General website interactions
- Referral source
- Website performance information
Google Analytics generally provides website usage information rather than complete payment information, passwords, or banking credentials.
You can learn more about how Google handles data through Google’s privacy information:
You may be able to limit analytics collection through your browser settings or available Google privacy controls.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies for:
- Website security
- Shopping-cart functionality
- Checkout functionality
- Remembering preferences
- Login or account functionality, if enabled
- Understanding website usage
- Measuring website performance
- Improving customer experience
- Measuring marketing effectiveness, where applicable
Essential cookies may be required for the website, shopping cart, checkout, or security functions to operate properly.
A cookie-consent banner may be used to help visitors manage consent for non-essential cookies.
You may control or disable cookies through your browser settings. Disabling certain cookies may affect the shopping cart, checkout, account, or other website functions.
10. WhatsApp, Email, and SMS Communication
Kohlugram Enterprises may use WhatsApp, email, and SMS to send:
- Order confirmations
- Payment updates
- Dispatch and delivery updates
- Customer-support responses
- Product updates
- Recipes
- Offers
- Promotional messages
- Feedback requests
Promotional communication will be sent where permitted by applicable law and, where required, after obtaining appropriate consent.
You may opt out of promotional communication at any time by:
- Using the unsubscribe link in an email, where available
- Replying “STOP” to an SMS, where supported
- Sending an opt-out request to hi@kohlugram.in
- Contacting us at +91 94661 70707
- Sending an opt-out request through WhatsApp
You may still receive essential service communications relating to orders, payments, delivery, refunds, cancellations, or customer support.
11. Data Security
We take reasonable technical, organisational, and administrative measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
These measures may include:
- HTTPS/SSL protection
- Restricted access to website and order information
- Use of trusted payment and technology providers
- Password and access controls
- Reasonable website and administrative security measures
- Backups and maintenance procedures, where applicable
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
12. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Complete orders and provide services
- Respond to customer-support requests
- Maintain tax, accounting, and transaction records
- Resolve complaints or disputes
- Prevent fraud or misuse
- Comply with legal or regulatory requirements
- Enforce agreements and protect our legal rights
When personal information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal, tax, accounting, security, and record-keeping requirements.
13. Customer Privacy Requests
Subject to applicable law, you may contact us to request:
- Access to personal information held about you
- Correction of inaccurate or incomplete information
- Deletion of personal information where legally permitted
- Withdrawal of consent for promotional communication
- Information about how your personal information is being used
- Assistance with a privacy-related complaint
Please send your request to:
Email:hi@kohlugram.in
Phone/WhatsApp: +91 94661 70707
We may need to verify your identity before completing a request.
Some information may need to be retained where required for legal, tax, accounting, fraud-prevention, security, dispute-resolution, or other lawful purposes.
14. Children’s Privacy
Our website is intended for general consumers and is not knowingly designed to collect personal information from children.
We do not knowingly request personal information from children for the purpose of independent purchases.
If you believe that a child has provided personal information to us without appropriate permission, please contact us at hi@kohlugram.in.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, courier services, social-media platforms, analytics services, or other external services.
Third-party services may have their own privacy policies, terms, and security practices.
Kohlugram Enterprises is not responsible for the privacy practices, content, availability, or security of third-party websites or services. We recommend reviewing the relevant third-party privacy policy before providing information.
16. International or Third-Party Processing
Some service providers used for website hosting, payment processing, analytics, communication, customer support, or other business functions may process information in locations outside India.
Where applicable, such processing will be subject to the service provider’s terms, privacy policy, contractual safeguards, and applicable law.
17. Accuracy of Information
Please provide accurate and current information when placing an order or contacting us.
If your information changes, please contact us so that we can update it where reasonably possible.
Kohlugram Enterprises is not responsible for delays or delivery problems caused by incorrect or incomplete information supplied by the customer.
18. Data Breach or Security Concern
If you believe that your personal information or account has been accessed, disclosed, or used without authorisation, please contact us as soon as possible at:
Email:hi@kohlugram.in
Phone/WhatsApp: +91 94661 70707
Please include relevant details, but do not send passwords, complete card numbers, CVV numbers, UPI PINs, or other confidential payment credentials.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our website
- Products or services
- Payment or delivery arrangements
- Technology or analytics tools
- Marketing practices
- Legal or regulatory requirements
- Business operations
The updated version will be posted on this page with a revised effective date.
You should review this page periodically for the latest information.
20. Contact and Privacy Complaints
For questions, requests, or complaints about this Privacy Policy or the handling of your personal information, contact:
Kohlugram Enterprises
Plot No. 17, Gate No. 2, H.P. Enclave,
Near Delhi Bypass, Master Colony,
Satrod Khass, Hisar, India
Email:hi@kohlugram.in
Phone/WhatsApp: +91 94661 70707
Please include enough information for us to understand and respond to your request.
