Effective Date: 7 October 2026
This Shipping and Delivery Policy explains how Kohlugram Enterprises processes and delivers orders placed through https://kohlugram.in/.
1. Business Details
Business name: Kohlugram Enterprises
Address: Plot No. 17, Gate No. 2, H.P. Enclave,
Near Delhi Bypass, Master Colony,
Satrod Khass, Hisar, India
Email:hi@kohlugram.in
Phone/WhatsApp: +91 94661 70707
2. Delivery Locations
We currently aim to deliver orders across India.
Delivery may depend on courier availability and serviceability of the customer’s PIN code. Some remote, restricted, or otherwise non-serviceable locations may not be eligible for delivery.
If a location cannot be serviced, we may contact the customer to discuss available options or cancel and refund the order, where applicable.
3. Order Processing and Dispatch
Orders are generally processed and dispatched within 1–2 working days after:
- Successful order confirmation; and
- Confirmation of the required customer and delivery details.
Working days generally exclude Sundays and public holidays.
Orders may take longer to process during:
- Sales or promotional periods
- Festivals
- Public holidays
- Unusual weather conditions
- Operational disruptions
- High order volumes
If there is a significant delay in dispatch, we may contact the customer using the contact details provided during checkout.
4. Estimated Delivery Time
After dispatch, delivery is generally expected within 4–7 working days.
The actual delivery time may vary depending on:
- Delivery location and PIN code
- Courier availability
- Weather conditions
- Transport disruptions
- Public holidays
- Incorrect or incomplete address details
- Customer availability
- Other circumstances outside our reasonable control
Delivery timelines are estimates and are not guaranteed unless expressly stated otherwise.
5. Shipping Charges
Shipping charges will be determined after the courier or logistics partner is finalised.
The applicable shipping charge, if any, will be displayed at checkout or communicated to the customer before order confirmation.
Any free-shipping offer or minimum-order-value condition will be mentioned clearly on the website or during checkout.
6. Cash on Delivery
Cash on Delivery is currently not available.
Customers may use the online payment methods displayed on the website at the time of placing an order.
7. Order Tracking
Tracking availability will depend on the courier or logistics partner selected by Kohlugram Enterprises.
Where tracking is available, the tracking number or tracking link may be shared with the customer through email, WhatsApp, SMS, or another available communication channel.
If tracking is not available, customers may contact us at:
Email:hi@kohlugram.in
Phone/WhatsApp: +91 94661 70707
8. Delivery Attempts
The courier partner may make more than one delivery attempt if the customer is unavailable.
Customers should ensure that:
- The delivery address is complete and accurate
- The phone number is reachable
- Someone is available to receive the parcel
- Any building, gate, landmark, or access instructions are provided where necessary
If delivery fails because of an incorrect address, incomplete details, customer unavailability, or refusal to accept the parcel, the order may be returned to Kohlugram Enterprises.
A new delivery attempt may be possible depending on the courier partner. Additional delivery or re-shipping charges may apply where the failed delivery resulted from incorrect information or customer unavailability.
9. Incorrect Address or Contact Details
Customers are responsible for providing accurate delivery information at checkout.
If you notice an error in your address or phone number, contact us as soon as possible at hi@kohlugram.in or +91 94661 70707.
We will try to update the details before dispatch. However, changes may not be possible after the order has been handed over to the courier partner.
10. Delayed, Missing, or Undelivered Orders
If an order has not arrived within 7 days after the estimated delivery period, please contact us so that we can check the order status with the courier partner.
We may request information such as:
- Order number
- Customer name
- Delivery address
- Contact number
- Tracking details, if available
We will review the matter and communicate the next available step, which may include courier investigation, re-delivery, replacement, or another resolution depending on the circumstances.
11. Damaged or Tampered Packages
Customers should inspect the outer package at the time of delivery.
If the package appears open, damaged, leaking, or tampered with, the customer should:
- Take clear photographs or a video of the package before opening it, where possible.
- Record photographs of the product and packaging after opening.
- Contact Kohlugram Enterprises at hi@kohlugram.in or +91 94661 70707.
- Share the order number, photographs/video, and a description of the issue.
Damage or tampering should be reported as soon as reasonably possible after delivery.
We recommend contacting us within 48 hours of delivery so that we can review the issue promptly with the courier or fulfilment partner.
Any replacement, refund, or other resolution will be handled according to the applicable Returns and Refunds Policy and the facts of the individual case.
12. Product Delivery and Acceptance
Customers should provide a suitable delivery address and ensure that the parcel can be received safely.
Once delivery is confirmed by the courier partner, the order may be treated as delivered unless the customer reports a delivery issue within a reasonable period.
13. Events Outside Our Control
Delivery may be delayed because of circumstances outside our reasonable control, including:
- Severe weather
- Floods, storms, or natural events
- Transport interruptions
- Strikes
- Public unrest
- Government restrictions
- Courier service disruptions
- Technical or communication failures
- Other unforeseen events
We will make reasonable efforts to provide updates where a significant disruption affects an order.
14. Contact Us
For shipping or delivery questions, please contact:
Kohlugram Enterprises
Email:hi@kohlugram.in
Phone/WhatsApp: +91 94661 70707
Please include your order number whenever contacting us about an existing order.
